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If you experience any issues with any of our products, please contact us at support@difold.com.
For warranty claims, please include the following:
- Proof of purchase — a screenshot or photo of your receipt, including where the product was purchased (Kickstarter, our online shop, or a physical retail location name).
- Evidence of the issue — a clear photo or video of the problem, along with a short explanation of what happened.
- Shipping details — full name, complete shipping address, and mobile phone number for the replacement.
Our customer support team will review your request and get back to you within three working days.
Please fill in this short survey and a person from our team will come back to you.
That's great!
Please fill in this short survey and a person from our team will come back to you.
That's great! Please drop us a line at shop@difold.com and we'll get back to you.
If you have any general product usage question, please refer to our FAQ section, there's plenty of useful information there.