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If you experience any issues with any of our products, please contact us at support@difold.com.
For warranty claims, please include the following:
- Proof of purchase — a screenshot or photo of your receipt, including where the product was purchased (our online shop, Kickstarter or a physical retail location name).
- Evidence of the issue — a clear photo or video of the problem, along with a short explanation of what happened.
- Shipping details — full name, complete shipping address, and mobile phone number if a replacement is confirmed.
Our customer support team will review your request and get back to you within 3-5 business days.
Please fill in this short survey and a person from our team will come back to you.
That's great!
Please fill in this short survey and a person from our team will come back to you.
That's great! Please drop us a line at shop@difold.com and we'll get back to you.
If you have any general product usage question, please refer to our FAQ section, there's plenty of useful information there.